Last updated: 20 Mar 2026

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At The Novel Encounter, I believe in creating work that feels personal, meaningful, and safe. That extends to how we handle your information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us whether through our website, events, or services.

 

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you:

• Place an order, submit a form, subscribe to our newsletter, reach out via email or social media

We may collect:

• Name, Email address, Contact number, Delivery address (for orders)

b. Custom Content Inputs

If you engage our services (e.g. custom poems, corporate gifts, live events), you may provide:

• Words, stories, or personal context

• Names or messages intended for others

This content is used solely to create your piece.

c. Website Usage Data

We may collect basic analytics such as:

• Pages visited

• Time spent on site

• General location (non-specific)

This helps us improve the experience.

 

2. How We Use Your Information

Your information is used to:

• Fulfil orders and deliver products

• Create personalised poetry and content

• Respond to enquiries

• Send updates, newsletters, or offerings (only if you opt in)

• Improve our services and website

We do not sell your data to third parties.

 

3. Personal Content & Confidentiality

We understand that many submissions are deeply personal.

• Your stories, words, and messages are treated with care and respect

• We do not publish or share the personal details of custom content without permission

 

4. Sharing of Information

We may share your information only when necessary with:

• Delivery and logistics partners

• Payment providers

• Trusted service providers (e.g. email platforms, website hosting)

These parties are only given what is required to perform their function.

 

5. Data Security

We take reasonable steps to protect your information from:

• Unauthorised access

• Loss or misuse

However, no system is 100% secure, and we encourage you to share information mindfully.

 

6. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections

• Request deletion of your data

• Unsubscribe from communications at any time

To do so, simply reach out to me at:
contact@thenovelencounter.com

 

7. Cookies

Our website may use cookies to:

• Improve user experience

• Understand site performance

You can disable cookies through your browser settings.

 

8. Third-Party Links

Our website or content may contain links to third-party platforms (e.g. Instagram).
We are not responsible for their privacy practices.

 

9. Updates to This Policy

We may update this policy from time to time.
Any changes will be reflected on this page with a revised date.

 

10. Contact

If you have any questions or concerns:

The Novel Encounter, Adam 
contact@thenovelencounter.com
 

I don’t want to just create poems here in this safe haven. We hold pieces of people’s lives. And I'll always treat that responsibility with care and respect.